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We love a chat
We’d love to talk to you about your property journey.
Every day we help people from all over Australia.
No pressure, no obligation — just a little time today that could make a big difference tomorrow.
Where to find us
We’ve got time to talk
Book a chat with one of the team, and we’ll take it from there.
The Discovery Call
This is the first call we have: about thirty minutes with one of our Client Experience team — Alicia, Jack or Sandy.
The goal is to understand the shape of what you're trying to do, and whether we're the right fit.
Alicia has been a mortgage broker for 11 years. She started her career in car finance, moved into an investment business and ended up at a Financial Planning business. From there she moved to Alcove.
She runs the Client Relations team, so is often the first person you’ll talk to. Her role is to best understand your property and life ambitions; from there she shepherds you through the Alcove strategy and loan process to get you to an approved loan.
Jack is the First Home Buyer Mortgage Specialist at Alcove and co-host of First Home Unlocked, a podcast designed to guide first home buyers through every step of the journey with clarity and confidence.
With a background in education and a people-first approach, he helps buyers cut through the noise and make decisions they feel good about. Whether it’s on the phone, over email or through the podcast, his goal is to simplify the process, reduce stress, and make sure you’re never left wondering what comes next.
Buying your first home can feel overwhelming, but it doesn’t have to. He's here to break it down, build a strategy around your goals, and give you a plan you can trust.
With years of experience in Banking & Mortgage Broking, Sandy brings her expertise and passion to Alcove as the leader of our Ongoing Service Team. She's dedicated to ensuring our existing clients get the most competitive rates and the perfect products tailored to their needs. And if a refinance is the right move, Sandy will guide you through the process smoothly—making sure you’re supported every step of the way.
Sandy Barber
I’m Sandy and I’ve spent most of my career in Banking & Mortgage Broking, aside from a stint running my own creative side hustle as a baker. At Alcove, my role is to get you started on your property journey. From working out your goals, to achieving them and everything in between.
Your Goals
We'll start with what matters most: what are you actually trying to achieve? Upgrading,first home buyer, renovating, buying an investment, refinancing - or something else entirely. We'll also map your three-to-five year vision, not just the immediate need. That's how we build a strategy rather than process a transaction.
Your Current Situation
Then we'll get a rough picture of where you're starting from. No documents needed for this call — just a sense of:
- Property & lending — what you own, what you owe, roughly. Lender, rate, structure (if you know it).
- Financial position — household income, occupation, employer, other debts. Ballpark is fine.
- Advice context — any other advisers in the picture (financial planner, accountant) and what you've tried before with broking.
Next Steps
If it makes sense for both of us, we'll talk about what happens after the call — timeline, what we need from you, how the whole thing works. This is genuinely a discovery process, not a sales call. If we're not the right fit we'll tell you. If you're not ready yet, that's fine too — we'd rather have that conversation upfront than waste anyone's time.
We’ve prepared a ‘Welcome to Alcove’ document that will help you understand our approach and process.
Selected Awards
2025 NSW/ACT Champion
AFG Broker Awards NSW
2025 AFG Champion Broker
Finalist: AFG National Broker Awards
2024 The Adviser
#1 Elite Broker Ranking
2024 MPA
#3 Top 100 Broker Ranking
2024 MFAA Excellence
Finance Broker Business Award